What time is check-in and check-out?
Check-in is 3:00 pm, check-out is 11:00 am.
Early check-in and late check-out are subject to availability. Please enquire with our team the day of arrival/departure. Should you wish to guarantee an early check-in, we recommend you to book the night before arrival.
How is my room guaranteed?
Reservations are guaranteed with a valid credit card at the time of booking. We'll ask you to verify the payment details upon check-in.
Flexible reservations will not be charged until time of departure or in the event of a cancellation. For non-refundable reservations, the full booking amount will be charged to your card at the time of booking.
We accept American Express, Visa and MasterCard.
I do not have a credit/debit card, can I make a reservation?
Bookings cannot be made unless a credit/debit card has been provided to secure the room.
How do I cancel my booking?
In the unfortunate event you have to cancel your reservation, please call us at +44 (0)20 3637 7407 or mail us at email@example.com.
Let us know at least 48 hours prior to check in to avoid any cancellation charges (that is by 3 PM two days prior to arrival). Full payment of your booking is taken from the card provided after 48 hours prior to arrival, and the booking becomes non-refundable in the event of a no-show, early departure or late cancellation.
Non-refundable reservations remain non-refundable and cannot be modified and/or cancelled.
If you've booked through a travel agent or third party, different cancellations policies might apply. Please contact your travel agent or third party in case you'd like to make any modifications to your existing booking.
Do you accept group bookings?
We sure do. Any request for 9 rooms or more is considered as a group booking. Contact our team via email on firstname.lastname@example.org to make your booking as different rates and policies would apply.
Where can I park?
The nearest parking is Royal Victoria Car Park. Costs are 15 GPB for 24 hrs.
I'm going public. How do I get there?
The DLR Royal Victoria Station is the closest tube station and only a 3 minutes walk to the hotel.
The Emirates Cable car is literally next door. You can chip in and out with your Oyster card (3.50 GBP for a single flight). Opening hours can be found here.
Do you have smoking rooms?
We do not. All rooms are completely non-smoking. If you light up or vape inside the hotel we must charge a £ 200 smoking fee to your card, plus taxes, to cover for our special deep cleaning costs.
Can you accommodate families?
Is the hotel accessible friendly?
Facilities throughout the hotel are wheelchair accessible. If you'd like to book an accessible room, let us know as availability is limited.
Are pets allowed?
Small pets are allowed on the Roof and in the Living Room. Unfortunately, they have to go home for bedtime as pets are not allowed in our bedrooms (except for service dogs).
Can I store my bags there before I check-in or after I check-out?
Yes, we can definitely arrange that. Our welcome team would be more than happy to hold your belongings until midnight the same day of your departure at the hotel. If you need to store something overnight, please inquire with our team.
Is there Wi-Fi?
This is like asking if we have water. Of course, and it's free of charge. Wi-Fi can be accessed anywhere in the hotel.
What about television?
Our rooms don't have TV and that's intentional. We have a spacious and well-designed living room where you can hang out, read, work, get together with family and friends, name it, it's OK. Put your feet up & feel at home.
In need of some netflixing? We've got iPads you can borrow free of charge. (We do hold a £ 100 security deposit on your CC, but that is released the moment you give us the iPad back.)
What about food & drinks?
Our kitchen team is there for you every day of the week, and you're able to get drinks and food around the clock. But let us break it down for you:
The Living Room opening hours:
MONDAY - SATURDAY
Breakfast: 7:00 am – 11:00 am
Lunch: 12:00 pm – 3:00 pm
Dinner: 5:00 pm – 10:00 pm
Breakfast: 8:00 am – 12:00 am
Lunch: 12:30 pm – 3:30 pm
Dinner: 3:30 pm – 9:30 pm
Daily until 11:00 pm
24/7 open and stocked with freshly cut fruits, sandwiches, salads, cakes and other goodness.
Daily from 12:00 pm – 9:30 pm (weather permitting)
Do you offer room service?
We do not. However, we have our Living Room that serves drinks and bites throughout the day. Find yourself a spot depending on what you're in the mood for. We have plenty of open space and quiet corners. Hang out & connect.
Do you have a gym/spa?
No we don't. BUT, we offer yoga classes 3 times a week.
Good Morning YOGA Wednesdays 7:00 - 8:00 AM
Good Night YOGA Thursdays 7:00 - 8:00 PM
Good YOGA on the rooftop Saturdays 10:00 - 11:00 AM (weather permitting)
*All levels are welcome, mats available on first come first serve basis. Contact email@example.com to reserve your spot.
£12 per person, and £10 for hotel guests
Yoga not your thing? We can direct you to a gym, there are a couple of options close by.
What services do you offer?
Free luggage storage, Dry cleaning services, Iron room facilities, Meeting & Events services