What time is check-in and check-out?
Check-in is 3:00 pm, check-out is 11:00 am.
How is my room guaranteed?
Reservations are guaranteed with a valid credit card at the time of booking. We'll ask you to verify the payment details upon check-in.
Flexible reservations will not be charged until time of departure or in the event of a cancellation. For non-refundable reservations, the full booking amount will be charged to your card at the time of booking.
Let us know if you have any questions about reservations or payment, we're happy to assist.
How do I cancel my booking?
In the unfortunate event you have to cancel your reservation, please call us at +44 (0)20 3637 7407 or mail us at email@example.com.
Let us know at least 24 hours prior to check in to avoid any cancellation charges.
Non-refundable reservations remain non-refundable and cannot be modified and/or cancelled.
If you've booked through a travel agent or third party, different cancellations policies might apply. Please contact your travel agent or third party in case you'd like to make any modifications to your existing booking.
Where can I park?
The nearest parking is Royal Victoria Car Park. Costs are 15 GPB for 24 hrs.
I'm going public. How do I get there?
The DLR Royal Victoria Station is the closest tube station and only a 3 minutes walk to the hotel.
The Emirates Cable car is literally next door. You can chip in and out with your Oyster card (3.50 GBP for a single flight). Opening hours can be found here.
Do you have smoking rooms?
We do not. All rooms are completely non-smoking. If you light up or vape inside the hotel we must charge a £ 200 smoking fee to your card, plus taxes, to cover for our special deep cleaning costs.
Are pets allowed?
Small pets are allowed on the Roof and in the Living Room. Unfortunately, they have to go home for bedtime as pets are not allowed in our bedrooms.
Can I store my bags there before I check-in or after I check-out?
Yes, we can definitely arrange that. Our welcome team would be more than happy to hold your belongings until midnight the same day of your departure at the hotel. If you need to store something overnight, please inquire with our team.
Is there Wi-Fi?
This is like asking if we have water. Of course, and it's free of charge. Wi-Fi can be accessed anywhere in the hotel.
What about television?
Our rooms don't have TV and that's intentional. We have a spacious and well-designed living room where you can hang out, read, work, get together with family and friends, name it, it's OK. Put your feet up & feel at home.
In need of some netflixing? We've got iPads you can borrow free of charge. (We do hold a £ 100 security deposit on your CC, but that is released the moment you give us the iPad back.)
What about food & drinks?
Our kitchen team is there for you every day of the week, and you're able to get drinks and food around the clock. But let us break it down for you:
The Living Room opening hours:
MONDAY - SATURDAY
Breakfast: 7:00 am – 11:00 am
Lunch: 12:00 pm – 3:00 pm
Dinner: 5:00 pm – 10:00 pm
Breakfast: 8:00 am – 12:00 am
Lunch: 12:30 pm – 3:30 pm
Dinner: 3:30 pm – 9:30 pm
Daily until 11:00 pm
24/7 open and stocked with freshly cut fruits, sandwiches, salads, cakes and other goodness.
Daily from 12:00 pm – 9:30 pm (weather permitting)
Do you have a gym/spa?
No we don't. We can direct you to one in the area, there are a couple of options close by.
What services do you offer?
Free luggage storage, Dry cleaning services, Iron room facilities, Meeting & Events services